Refund policy

Return and Refund Policy

At [STORE NAME], customer satisfaction is important to us. Please review our policy below regarding returns, exchanges, and refunds.

Return Eligibility

To qualify for a return:

  • The return request must be initiated within [X DAYS] of delivery.

  • The item must be unused, unworn, and in its original condition.

  • Original packaging, certificates, tags, and proof of purchase must be included.

Non-Returnable Items

The following items may not be eligible for return:

  • Customized or personalized products

  • Gift cards

  • Items marked as final sale

  • Products damaged due to misuse or improper handling

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS], along with photographs of the product and packaging.

Return Process

To initiate a return:

  1. Contact our customer support team at [EMAIL ADDRESS].

  2. Provide your order number and reason for the return.

  3. Follow the instructions provided for returning the item.

Refunds

Once the returned product has been inspected and approved, eligible refunds will be processed to the original payment method within [REFUND PROCESSING TIME].

Shipping fees, if any, may be non-refundable unless the return is due to our error.

Exchanges

Subject to availability, eligible items may be exchanged for another size, design, or product of equal value. Additional charges may apply if there is a price difference.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, we may bear the return shipping costs.

  • For all other approved returns, return shipping expenses may be the customer's responsibility.

Policy Updates

We reserve the right to modify this policy at any time. Updated versions will be published on our website.

For assistance, please contact us at [EMAIL ADDRESS].